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ARTIFICIAL-INTELLIGENCE

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Last year, we shared that HR in 2019 would focus on more data-driven decisions, with analytics informing more and more of the work done. HR is inherently people-focused, so there’s a lot of data, and its key to make the most of it all so that everyone gets the best experience possible.

This still holds true for 2020 as there is an ever-growing focus on more automated approaches. Except it’s not just data analysis now. Newer practices are being introduced which increase automation across the board. Research from Gartner actually predicts that in 2020, one in five workers engaged mainly in non-routine tasks will rely on artificial intelligence to help them do their jobs.

AI will likely never entirely take over the more ‘human’ side of HR, but it will require striking the balance between human and technological processes, particularly in the recruitment phase. The idea isn’t to remove the human element but to establish a more streamlined approach where AI is used as a tool to assist with and elevate

current processes, elevating efficiency with tasks such as candidate screening, onboarding, and administrative tasks such as holiday requests, interview scheduling, and analytics.

All of these trends will likely have a big impact on the next few years in HR. However, it’s always important to focus on what works for your company and its people. Every company is unique and requires different practices. Keep in mind what works for your organization and what will help, not hinder, HR and the human connection.

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